explore our return and refund policy further
Return Policy
At Bubble Clinic, we are committed to providing high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please read our return policy below for detailed information.
Eligibility for Returns
- Returns must be initiated within 30 days of receiving your order.
- To be eligible for a return, items must be unused, unopened, and in their original packaging.
- Products that have been damaged or altered after delivery are not eligible for returns.
- Due to the nature of our skincare and haircare products, we cannot accept returns of used items for hygiene and safety reasons.
How to Initiate a Return
- Contact our customer support team at hello@bubbleclinic.com.au with your order number and reason for return.
- Once your return is approved, we will provide you with a return authorization and shipping instructions.
- Pack the item securely in its original packaging and include the proof of purchase or receipt.
- Ship the product to the address provided in the return instructions.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item sent).
- We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee receipt of your returned item.
Refunds
- Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card issuer to process the refund.
- Original shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
- If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Non-Returnable Items
- Gift cards
- Items marked as final sale
- Custom or personalized items
Damaged or Defective Products If your product arrives damaged or defective, please contact us within 7 days of receipt. Provide detailed photos of the damage or defect and your order number. We will work with you to resolve the issue promptly.
Contact Us If you have any questions about our return policy or need assistance with a return, please reach out to our customer support team at hello@bubbleclinic.com.au We are here to help!
Bubble Clinic is a trading name of Capricorn Interiors Pty Ltd (ABN 20 660 334 994), an Australian online-only retailer operating in accordance with Australian Consumer Law.
